How to cancel a service from Britain Connected

Britain Connected would like to think should any of our customers have a problem with our service they do contact us first so we can help resolve any problems with having to loose you as a valued customer.

However should the need arise for you to cancel any of our services you can do this by any of the following ways.

 

Client Area

Login to our client area: https://www.britainconnected.co.uk/clients

Select: Services

Select your product:  for example: Shoutcast Start - 50 slots

Select: Request Cancellation 

Enter a brief reason for the cancellation: Issue with service etc. This helps us improve our service if there was any problems.

Select cancellation Type: Immediate / End of Billing period

Select: Request Cancellation 

That is it all done, You will be greeted with a confirmation we have your request .

 

Support ticket

Login to our client area: https://www.britainconnected.co.uk/clients

Select: Support - From the drop down menu at the main top client area menu.

Select: Tickets

Select: Open Ticket  from the menu on the left hand side of the page.

Select:  Accounts

Submit: Fill in the required details and in your message confirm the service you wish to cancel and when you would like the service stopped from. 

That's it our team will pick up your ticket and process the cancellation request for you.

 

Email 

With your email address we have on record you can contact our support email to request the cancellation and this will automatically open a support ticket for you.

Our team will then pick this up and action your request.

 

Social Media

You can contact us via Facebook or Skype and our team would be more than happy  to action any cancellation or support request.

( we may need to ask you further security questions before we action any request )

Facebook:  https://www.facebook.com/britainconnected

Skype: britainconnected

 

 

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