As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies...
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Email: support at britainconnected.co.uk
Britain Connected is an information provider connected to the Internet Britain Connected offers storage and transfer services over the Internet through access to its Services / Network.
Customer seeks to utilize Britain Connected servers for its own purposes; The parties acknowledge that the Internet is neither owned nor controlled by any one entity; therefore, Britain Connected can make no guarantee that any given user shall be able to access Britain Connected servers at any given time.
Britain Connected represents that it shall make every good faith effort to ensure that its services are available as widely as possible and with as little service interruption as possible;
Now therefore, in consideration of the mutual promises contained herein, the parties agree as follows;
Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
Customer agrees that all charges and fees associated with an account are their sole responsibility.
If the customer wishes to cancel Britain Connected shared Web Hosting services within thirty (30) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
If the customer wishes to cancel Britain Connected contracted service 6, 12 or 24 month contracts, the customer will be liable to cover the fees until the end of the contracted term. These contracts cannot be terminated early as we offer long term contacts at a discounted premium. If customer gets 1 month behind on payments Britain Connected reserves the right to pass on customers details to a 3rd party debt recovery team. Should the debt be sold to dept recovery the customer agrees they will be liable for any additional costs involved for the debt to be recovered. Failure to honour the contacted period and having your debt sold to debt recovery this could affect your credit rating.
Services provided by 3rd parties and Britain Connected partners are not part of the 30-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.
At the end of the contract term, the contract will automatically renew for the original contract length indefinitely until canceled in writing or via the Client Area. After the first 30 days a canceled account will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be cancelled.
“30-Day Money-Back Guarantee” offer only applicable to PayPal payments for shared web hosting. Other forms of payment are non-refundable. Refunds can only be processed for shared hosting. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. See domain registration agreement for more information.
Violations of Britain Connected Terms of Service, Acceptable Use Policy, or Spam Policy may, at Britain Connected discretion, result in immediate and permanent disablement without refund.
Disputed charges (“chargebacks”) associated with any Britain Connected account may, at Britain Connected discretion, result in immediate and permanent disablement.
Britain Connected shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or Britain Connected services. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.
Customer will provide Britain Connected with material and data in a condition that is “server-ready”, which is in a form requiring no additional manipulation on the part of Britain Connected. Britain Connected shall make no effort to validate this information for content, correctness or usability.
Use of Britain Connected service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of Customer’s Webspace by the Customer.
The following examples are offered:
Web Publishing: requires a knowledge of HTML, properly locating and linking documents, FTPing Webspace contents, Graphics, text, Sound, imagemapping, etc.
CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc.
The Customer agrees that he or she has the necessary knowledge to create Customer’s Webspace. Customer agrees that it is not the responsibility of Britain Connected to provide this knowledge or Customer Support outside of the defined service of Britain Connected.
Britain Connected will exercise no control whatsoever over the content of the information passing through the network, provided that it adheres to all other conditions set forth in our Terms of Service and Acceptable Use Policy documents.
Britain Connected reserves the right to police its network to verify compliance with all agreed upon Terms. This includes and not limited to viewing files / plugins etc on our shared hosting servers. Britain Connected also reserves the right to delete without backup any files that Infringe any copyright or propose a threat to our network and services.
The Customer agrees to cooperate in any reasonable investigations into their adherence to all agreed upon Terms. Failure to cooperate is grounds for immediate disablement of all accounts/service plans.
Britain Connected reserves the right to disconnect any website or server deemed to present a security threat to Britain connected customers, servers, or network.
The opening of multiple accounts or service plans in order to bypass any restrictions or overage charges set forth by Britain Connected is grounds for termination of all services.
Britain Connected makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. Britain Connected also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Customer. Use of any information obtained by way of Britain Connected is at the Customer’s own risk, and Britain Connected specifically denies any responsibility for the accuracy or quality of information obtained through its services. Connection speed represents the speed of a connection to and do not represent guarantees of available end to end bandwidth. Britain Connected expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability.
Britain Connected specifically denies any responsibilities for any damages arising as a consequence of such unavailability. In the event that this material is not “Server-ready”, Britain Connected may, at its option and at any time, reject this material, including but not limited to after it has been put on Britain connected Server. Britain Connected agrees to notify Customer immediately of its refusal of the material and afford Customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of Britain Connected. If the Customer fails to modify the material, as directed by Britain Connected, within a reasonable period of time, which shall be determined between the parties themselves, the contract shall be deemed to be terminated.
All domain names registered through Britain Connected, that are ‘parked’ or are otherwise not immediately associated with a Britain Connected hosting plan will be automatically pointed to a “Coming Soon” web page which informs visitors that the registrant has recently registered their domain name via Britain Connected.co.uk. The Coming Soon web page may be modified at any time by Britain Connected without prior notice to you and may include such things as, without limitation, links to additional products and services offered by Britain Connected.
Customer warrants that it has the right to use the trademarks and copyrights applicable to all content and/or products being made available through the customer’s account.
The customer is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access Britain Connected.
Britain Connected makes no representations, warranties or assurances that the Customer’s equipment will be compatible with the Britain Connected service.
Britain Connected guarantees a minimum of 96% uptime. A failure to provide 96% uptime will result in customer compensation pursuant to guidelines established herein.
Customer is entitled to compensation if Customer’s web site, databases, email, FTP, SSH or webmail become unusable as a result of failure(s) in Britain Connected systems for reasons other than previously announced scheduled maintenance, coding or configuration errors on the part of the Customer.
Customer will receive Britain Connected credit equal to the Customer’s current hosting cost for 1 (one) day of service for each 1 (one) hour (or fraction thereof) of service interruption, up to a maximum of 10% of customer’s next pre-paid hosting renewal fee.
Britain connected assessment of downtime begins when Customer opens a support ticket to report the problem.
Bandwidth pricing and measurement frequency is subject to change at Britain connected discretion. Customers affected by such changes will be notified no less than thirty (30) days in advance by Britain Connected.
Britain Connected is under no obligation to compensate Customer for downtime, whether the downtime be caused by Customer, Britain Connected, or Britain Connected upstream providers.
Customer agrees that dedicated server payments are NONREFUNDABLE. For example, if Customer submits payment for twelve (12) months of service, service will be provided for twelve (12) months and will not be refunded if customer chooses to discontinue service with Britain Connected mid-way through the term.
Britain Connected reserves the right to alter the dedicated server packages advertised on its website at its discretion. Britain Connected is not required to upgrade Customers’ hardware or bandwidth allocation as a result of a pricing or service package change. Customer will not be required to upgrade hardware as a result of a pricing change.
For managed servers, Britain Connected is responsible for the security of the network, the kernel, and the base operating system (defined as the standard set of debian packages that come installed with the server). Britain Connected may take any steps it deems necessary at any time to protect the security of your server (this generally includes applying security patches as well upgrading the entire operating system).
Britain Connected is not responsible for notifying unmanaged servers of the need to apply patches. Failure to comply with these requirements is grounds for termination of contract without refund. Britain Connected reserves the right to take any action upon unmanaged dedicated servers it deems necessary at any time to protect the security and integrity of Britain Connected’s network.
The Customer certifies that he or she is at least 18 years of age, or that their parent or legal guardian will act as the “customer” in terms of this contract.
This contract may be terminated by either party, without cause, by giving the other party 14 days written notice. Britain Connected will accept termination by electronic mail. Notwithstanding the above, Britain Connected may terminate service under this contract at any time, without penalty, if the Customer fails to comply with the terms of this contract, including non-payment. Britain Connected reserves the right to charge a reinstatement fee. Britain Connected will also apply a 10% fee to overdue payments. Britain Connected at discretion on a case by case basis look into waving late payment fees if asked.
Britain Connected reserves the right to terminate without warning any re-sellers end users from Britain Connected services should their actions put any of Britain Connected services or network at risk.
Britain Connected reserves the right to terminate an account and servives should there be any conflict between end users of britain Connected network or services.
Britain Connected has a ZERO Tolerance on abuse directed to any of its staff members. This would result in immediate account suspension which may lead to termination.
Customer expressly agrees that use of Britain Connected Services is at Customer’s sole risk. Neither Britain Connected, its employees, affiliates, agents, third party information providers, merchants licensers or the like, warrant that Britain Connected Server service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the Britain Connected Server service, unless otherwise expressly stated in this contract.
Under no circumstances, including negligence, shall Britain Connected, its offices, agents or anyone else involved in creating, producing or distributing Britain Connected services be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Britain Connected services; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Britain Connected records, programs or services. Customer hereby acknowledges that this paragraph shall apply to all content on Britain Connected services.
Notwithstanding the above, Customer’s exclusive remedies for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, shall not exceed the aggregate amount which Customer paid during the term of this contract and any reasonable legal fee and court costs.
By using a promotional (“promo”) code you waive the option to indicate who referred you to Britain Connected.
You may not change/submit a promo code or referrer after you’ve finished signing up.
Promo codes/referrers are for new customers only — if you use one you may not host on your account any domain ever previously hosted with Britain Connected.
Customer agrees that it shall defend, indemnify, save and hold Britain Connected harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, (“Liabilities”) asserted against Britain Connected, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Britain Connected against Liabilities arising out of
any injury to person or property caused by any products sold or otherwise distributed in connection with Britain Connected Services;
any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party;
copyright infringement;
any defective product which Customer sold on Britain Connected Services.
Customer agrees to comply with all applicable export and reexport control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control, and the International Traffic in Arms Regulations (“ITAR”) maintained by the Department of State. Specifically, Customer covenants that it shall not – directly or indirectly – sell, export, reexport, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Britain Connected under this Agreement to any destination, entity, or person prohibited by the laws or regulations of the United Kingdom, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. Customer agrees to indemnify, to the fullest extent permitted by law, Britain Connected from and against any fines or penalties that may arise as a result of Customer’s breach of this provision. This export control clause shall survive termination or cancellation of this Agreement.
Customer agrees to abide by the terms set forth in this document as well as other Britain Connected policy documents including, but not limited to:
Acceptable Use Policy
Anti-Spam Policy
Customer also agrees to abide by all applicable Terms set forth by all Britain Connected partners and subsidiaries.
Revisions to this Contract will be applicable to previous Contracts Revisions will be considered agreed to by the Customer on renewal of service as specified in Section – Financial Arrangements.
Customer may not transfer this contract without the written consent of Britain Connected.
Should there be a dispute between two or more shared hosting end users Britain Connected will take no sides.
The dispute is to be resolved between the end users.
Britain Connected will intervene however if any of the following occurs.
1. Britain Connected notices any Service / Network Interruptions.
2. Any abuse is given to any Britain Connected staff members.
3. The Dispute affects the Britain Connected Brand.
4. Any illegal / copyrighted material hosted is identified and being disputed.
Any material: HTML, PHP, Java script, Images etc found to be available in the public domain will not suffice as a reason for us to take down a website.
Britain Connected reserves the right to Terminate either party’s account or all accounts without notice regardless if the account is a direct customer of Britain Connected or a Re-seller using our services.
These Terms and Conditions constitutes the entire Contract and understanding of the parties. Any changes or modifications to these Terms and Conditions of Contract thereto are agreed to by the both parties upon renewal of services.
This Privacy Policy governs the manner in which Britain Connected collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.britainconnected.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Britain Connected.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
As you browse our website, cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.britainconnected.co.uk. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page http://www.networkadvertising.org/choices/ to opt out of AdRoll and their partners’ targeted advertising.
How we use collected information
Britain Connected may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To improve our Site
We may use feedback you provide to improve our products and services.
– To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
– To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Users may find other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Britain Connected has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
In the past several years, the Internet has exploded with commercial activity. The breaking down of barriers between businesses and consumers has been facilitated by the rapid development of new technology, removal of ‘middlemen’, and tax rates favorable to online entrepreneurship.
We at Britain Connected are proud to support responsible commerce on the Internet – this is represented in our service offerings and unparalleled support. However, it has become apparent that the same environment that has helped this trend take off has also contributed to numerous cases of fraud and abuse of network resources.
In particular, “spam” has proven to be a major problem for many of our customers and the Internet at large. Spam is a common slang term referring to the sending of unsolicited email, instant messaging, or other communication to a large group of people at once. Variations on this practice include off topic (and usually promotional) messages on bulletin boards, guestbooks, Usenet newsgroups, or chat rooms.
Spam is strictly against our Terms of Service, and will result in the immediate disablement without refund of any customers who are found to have used spam in conjunction with their Britain Connected account.
The following policy dictates in specific terms what is considered acceptable use of bulk email/messaging by Britain Connected:
Mailing list subscribers must specifically opt-into the list they are subscribed to. This applies to both new subscriptions and the bulk addition of addresses already subscribed via other means. Confirmation is handled using a single confirmation message sent to the subscriber’s email address. This mailing must contain a URL to the site’s privacy policy, a brief description of the mailing list, and a URL that the user must follow to confirm the subscription.
Mailing list subscriber information must include the date and time that the subscription was confirmed, as well as the IP address of the subscriber at the time of the confirmation. The user must be able to present this information at Britain Connected request.
The nature of email address use must be fully disclosed, either on the page the subscription is made from or with a prominent link to the site’s Privacy Policy. It must be made reasonably clear how a user’s email address will be used and in what circumstances it will be shared.
Lists cannot be procured from outside parties unless the email sender has procured a list from an organization that sells or otherwise shares email distribution lists, and all of the following conditions are met:
The selling organization maintains a publicly viewable privacy policy disclosing that such sales may occur.
The privacy policy is prominently linked to from the page the subscriber signed up from.
The privacy policy has not changed substantially since the user signed up.
Records are kept of the date, time, IP address, and form location where the subscribing user signed up from.
Lists procured from outside parties must have been consistently handled in a manner comparable to Britain Connected policies.
Users cannot populate lists with addresses obtained for a substantially different purpose than was originally disclosed to the user.
All subscriptions must be re-confirmed in the manner described in Subscriptions (Section 1) before being sent bulk email messages.
Users must not modify the headers of any message in such a way that purposefully obfuscates the origin of the message.
Undeliverable addresses must be removed from all future mailings after no more than 5 bounces.
Users are responsible for the practices of any affiliate program members they solicit the help of, as if they were hiring an outside advertising agency.
Users using either outside advertising companies or 3rd party mailing programs must abide by the same policies and practices as those using Britain Connected own bulk mailing list tools.
All mailings must provide clear and simple to follow instructions for opting-out of future mailings, and all reasonable attempts must be made to facilitate the removal of a mailing list subscriber at their request.
The user is advised and acknowledges that Britain Connected electronic mail service equipment is located in United Kingdom, France & Canada. In no event shall the user use Britain Connected equipment in violation of Delaware’s anti-spam laws.
It is strictly prohibited in conjunction with your Britain Connected account to sell software designed specifically to facilitate the practice of spamming.
Predominately promotional messages must not be posted to bulletin boards, discussion forums, guestbooks, Usenet newsgroups, or any other similar service unless the operator of that service explicitly allows such messages. In the case of Usenet newsgroups, such messages must be specifically allowed in that group’s charter.
Britain connected reserves the right to disable any account at any time should it feel there is a reasonable suspicion that it is being used in conjunction with the practice of spamming.
Customers must substantially address all spam related inquiries by Britain connected personnel within 72 hours. Failure to respond within a reasonable period of time may result in the disablement of the user’s account.
By following these guidelines and respecting the privacy of your visitors, you can gain much from the responsible practice of commerce online. Of course, should you have any questions regarding the proper way to use bulk email with your web site, please contact us for more information.