Britain Connected

Hello,
We are investigating a network issue that’s causing radio streams to reset.

#################
21.01.2018
Update:
We are still investigating the cause of this issue.
#################

Hello,
We have noticed a bug in our centovacast with it displaying the wrong IP ( 172.16.1.150 )

The IP you should be entering is: 149.202.243.150

This is due to a NAT issue we are investigating away to resolve this issue.

In the mean time just replace the IP as above and everything will work fine.

Best Regards
Britain Connected

Update: 13/09/2017
We are working on a fix for this issue

update: 13/09/2017
Hello,
Ater various tests performed over night we are working towards a perminant fix on this issue.
There will be a server IP change so once we hve alowcated the IP's for this we will update you with a date the work will complete and new server IP's
if you use our domain instaed of a IP you will not notice any issues.

This update will fix
- FTP
- Display of IP in the wrong IP in the user interface
- SSL

Update: 15/09/2017

Today we are rebuilding and securing our shared centova server.

There will be a new IP: 5.196.41.242

The shoutcast / ice cast servers will be down for aprox 1 our and intmitant throughout the day until work is completed.
Update: 15/09/2017 14:01

We have implimented the IP change, Yhe DNS is propogating to the new IP then will load. in the intrim you can use: http://5.196.41.242:2199/login/index.php
We are also taking this opertunity to update the server operating system to the latest stable version this wil aslo help improve stability and security.

Hello,
We are currently investigating an issue where our system is taking longer than expected to assign IP4 blocks to new orders.
We would like to apologise for the delay and will update you soon as we have more information.
Best Regards
Britain Connected.

This has been resolved and IP's are generaly alowcated within 5 hrs

We are currently performing some security updates to our shoutcast servers.
You may notice servers being rebooted on several ocasions.

We will update this issue once resolved.
Best Regards
Britain Connected Team

Hello,
We will be performing an update to our centova software.
We expect to have a reboot of the server.

New features

• Added support for Google Maps API Keys and Client IDs
• Added enable_http_ports script to automatically reconfigure Centova Cast's web interface to use ports 80 and/or 443

Improvements

• Update Let's Encrypt support with new Let's Encrypt licensing policy URL
• Limit value ranges for crossfade and sample rate input fields
• Remove sensor option in GMaps script tag
• playlist_advanced event handler now receives 'trackid', 'playlistid', and 'playlist' arguments
• IceCast source sample rate is now considered during state detection when bitrate is unset
• getstatus API call now returns source IP address as sourceip when available
• Update setssl script to preserve old Let's Encrypt configuration on failure
• Update log rotator script to better handle non-web interface logs
• Sorting accounts list by data xfer limit/disk quota now applies a secondary sort by usage as well
• Upgrade to v5.6.25 (security update)

Fixes

• Fixed bug in which weekly/monthly/yearly scheduled playlists would not be played late if an earlier track played past end-of-day
• Fixed regression breaking song title codes for Liquidsoap
• Fixed incorrect permissions on newly-created ondemand directories
• Fixed bug in which accounts-per-page preference might be lost under certain conditions
• Fixed bug in which single-character SLDs wouldn't be accepted in email addresses
• Fixed bug in display of "Other" in user agents pie chart
• Fixed bug in which accounts-per-page preference might be lost under certain conditions
• Fixed bug in which reusing reserved mount point names could cause duplicates in listener list
• Fixed improper SSL context configuration in HTTP client code
• Fixed regression affecting IceCast mount point names with extensions
• Fixed bug in which playlist_advanced event hook might not be invoked
• Fixed bug in which non-ASCII characters were stripped from arguments to event handler shell scripts
• Fixed issue with unlimited fields

Hello,
Totday we had a network outage,
This affected all our network, Although the outage has been resolved we are now investigating how this happend, and how to prevent it in the future.

We would like to apologise for the interuptions to your services we provide. 

Best Regards
Britain Connected

At 22h40 EST (4h40 GMT), there was a power failure in room D. A particularly violent short circuit damaged the power bus in that room and we had to replace it. This operation is particularly complex and took around 4.5 hours. This is an absolutely abnormal outage and so we requested the expertise of the electrical bus manufacturer to determine the root cause of the problem. Once the power bus was replaced, we were able to restore power in rooms C and D.

Hello,
We are currently updating our client area.
during this time you may experiance some loading issues / or see some errors.
These can be ignored and our system should be running again soon.

We will update you once the work has been completed.

Best Regards
Britain Connected

----
This has been completed.

Hello,
We are aware there is an issue with our shout cast severs.
The connection to being able to stream or login to your account is intermittent.

This is due to a network error over in the data centre or beyond.
If have a support request open with the data centre and awaiting their investigation and fix.

As soon as we have more information we will let you know.

I would like to apologise for any inconvenience this may be causing our users.
Best Regards
Britain Connected

---------
Update 10/01/2016 @ 16:39
We have confirmation our support request has been escalated to the networking team over at the data centre, They are now looking into this situation.
Soon as we have further information we will let you know.

Best Regards
Britain Conencted


--------------------
We have been unable to locate the cause of this issue.
As the issue rewsolved it's self the data center was unable to perform any further checks.
We will active monitor our shoutcast servers Should we notice any further issues we will update you.

Hello,
We are planning some changes to our shout cast servers this evening.
- New firewall
- New Improved hardware
- New IP
- Additional security to the server

Over the last few weeks although you maybe not aware the shout cast has been attacked several times via a DDoS, although our systems have stayed online we are improving our security and hardware to make sure we can keep on providing the best service to you.
There will also be a IP change.
We have put in a system so if the IP's ever change again you will no longer need to update at your end, simply use one of the following in your website scripts , apps and to connect to your streams.
radio.britainconnected.com:<Your Port>
shoutcast.britainconnected.com:<Your Port>

*Please replace <Your Port> with your actual port number eg: 8000*
Your account information will be not lost or reset with these upgrades.
At a premium we are also now able to proxy your radio to port 80 for more information on this please open a support ticket within your client area.

If you wish to use the dedicated IP address you can do this, however we are not responsible for updating your site, apps should they go offline.
IF you require the IP please contact us.

The work has now been completed however we will monitor the server for the next 24 hours to make sure everything is running smooth.
Should you have any issues please to open a support ticket.

Best Regards
Britain Connected

Hello,

Hope you’re enjoying the weekend.
Throughout today we are applying some patches and updates to the Zeus web server.
You may experience times where your website seems not accessible or maybe slow during the periods we will be rebuilding the apache, rebooting certain services.
we will update you once the work has been completed.

Should you have any issues with your sites not working after the work has been completed please open a support ticket and we will look into this.

Best Regards
Britain Connected

This has now been completed.

Hello,
Over the next 48 hours we are performing some upgrades to our network.
this means their maybe slight periods of time when your server may not be reachable, We aim to keep any down time to a minimum and encourage any data on your services to be saved.
If you have any questions about the work please feel free to open a support ticket.

we apologise in advance for any inconvenience this may cause.

Services affected:

Web Hosting Servers

VPS Linux / windows

Dedicated Servers Linux / Windows

Centovacast (Shoutcast)

Hello,
we are performing a Centovacast update.

New features

• Added support for overselling data transfer and disk space
• Added option to specify on a per-account basis the action for exceeding disk/transfer limits
• Added metadata ignore feature allowing clients to exclude matching metadata strings from statistics
• Added ASCAP music sessions metric to listener statistics
• Added option to enable/disable SMTP TLS peer hostname verification

Improvements

• Dramatically improved statistics load time for high-volume streams
• v2.2.x upgrade script now tests the PHP interpreter on the 2.x server

Fixes

• Allowed self-signed certificates during SMTPS peer verification
• Disabled SMTP TLS peer hostname verification by default
• Fixed several errors introduced by ionCube Encoder v9
• Fixed error in jPlayer start page theme
• Fixed API errors when using superuser staff accounts
• Fixed bug in duplicate DJ username check
• Fixed bug in which FDK-AAC/Opus could not be enabled by clients under certain scenarios
• Fixed fatal error in album data source handler
• Fixed potential warning when importing M3U files containing invalid characters
• Fixed regression in raw config file editor

Hello,
Today we have performed some maintenance to our client area.
This has prevented some clients being able to login and manage their services.
This has now all been completed.

Best Regards
Britain Connected

Hello,
We are updating our networks firewalls.
Some clients may experience some intermittency with connections to the network.
i do apologise in advance for any inconvenience this may cause in advance

we hope to have the work completed by 10:30pm GMT today.
i will update once the work is completed.

Regards
Martin
--------------------
The tests where completed later than expected at 4:30AM

Regards
John

Hello,
Today Zeus had a total outage. 
We now have the server back online and are investigating the cause.

I would like to apologise to all that was affected.

Regards
Martin

after looking into the logs there was nothing that showed a reason for the server to crash. We are currently going to keep monitoring the server but had no further issues since the event.

Hello,
We had 2 outages where no websites on this server where loading.
After our investigation we can see there was a situation that was allowing the MaxRequestWorkers settings to be maxed.
We have made some adjustments and this should be now resolved.

I would like to apologise to anyone that had any difficulty accessing there websites in this time.

Best Regards
Martin

Hello,
Today we had a breif outage on one of our shared hosting servers "Zeus"
This was caused due to an error within a clients website that caused a script to overload the server causing high CPU & Memeory usage.
This has been repaird and all services are back tonormal.

I would like to take this opertunity to apologise for any inconviance this may have caused any of our users.

Best Regards
Martin 

Hello,
Today we are updating Zeus, the latest versions of security will be implimented as well as PHP, SQL, Apache updates.
We will update once the work has been completed.

Regards
Britain Connected

Update: 09/01/2014
This has been completed.

Today we are updating the our webserver Zeus to have a new UK DNS Server,
The work should take 1 hour but may need to take 1 - 72 hours for propogation.

Please ensure you have the following name servers at your registar

bc1.britainconnected.com
bc2.britainconnected.com
bc3.britainconnected.com
bc4.britainconnected.com

Hello,
You may have noticed we partnered up with cloudflare, we are installing the software and everything should be operational within the next 72 hours.
if you try to use the software at the moment you may experience some errors.

Regards
Martin

--
17/12/14 : 13:40
This has now all been completed and cloudflare is 100% working, feel free to register your websites.

Regards
Martin

Hello,
we are updating our shared hosting domain & SSL for zeus.
You may experiance when logging in informaing you the connection is not private. 
Once the work is complete this will resume back to normal.

Regards
Martin
-----------------------
Hello, this has been updated and complete.
anyone that bookmarked zeus.britainconnected.co.uk should update this to zeus.britainconnected.com

Best Regards

Hello,
To help with our shared hosting propogate faster for our clients we have introduced 2 new DNS servers.
Please ensure you update your name servers at your registar if your domain is with us we will update this for you.

New Name Servers:
bc1.britainconnected.com 198.50.180.198
bc2.britainconnected.com 198.50.180.199
bc3.britainconnected.com 92.222.4.193
bc4.britainconnected.com 92.222.28.36

We will update this issue once the work has been completed.
Best Regards
martin

----------------------
All work has been completed, we are now waiting for eveything to propogate this can take 1 - 72 hours, we will keep you updated.
----------------------
Everything has been completed and tested. all 4 new name servers are working.

We are are of a login to cPanel issue.
This is afecting our shared hosting server Zeus.

Our I.T is currently investigating the issue and we will update you as soon as we know more.

Regards
Martin

##
This issue has now been resolved.
Regards
Martin

Hello,
Yesterday 09/11/2014 there was reported packet loss for soem end users.
Here is an upsdate direct from the Data Center.

Details

We have a congestion problem on the internal network

due to the hack of hundreds of dedicated servers which are attacking

many internal targets. Overall, the hack generated 100Gbps

of traffic between RBX (source) and BHS (target)


input 35.22 Gbps

output 71.21 Gbps

The detection of the hacked servers which are participating

to the attack is done automatically but it is too

slow regarding the number of hacked servers.

We cut the traffic between RBX and the internal

network that's why the attack goes out by the public

network. So no more congestion.

However, the ips which go through the VAC are having

a loop.

We put back the internal network. It remains 70Gbps .

input 26.49 Gbps

output 43.17 Gbps

Comments (2)

Comment by OVH - Sunday, 09 November 2014, 20:32PM

We are still interrupting the hacked servers.

There is no congestion anymore.

The VAC is operational.


#######################################################
Update:

we put in DPI the 2 IPs which are controlling the attack
to find all the other ips which are still sending the packets.
And we are comparing with the anti-hack system. We find the sames
hacked servers (ouch). The problem comes from the speed
of handling of the rescue mode of the attacking servers.

We are going to review the system starting from Monday.
###########################
Update:

Comment by OVH - Monday, 10 November 2014, 10:37AM
Less than 1,000 dedicated servers
participated in the attack. a dozen of
IP DST were the target.

There are still about 150 servers closed.
Comment by OVH - Monday, 10 November 2014, 10:39AM
We have identified a new series of hacked servers that took part in the attack. We are currently blocking these machines (around 500 machines).

####################
Update:
Comment by OVH - Monday, 10 November 2014, 10:43AM
All servers who participated in the attack are
in rescue and customers contacted. The servers
were haced in root with shellshock hack (bash).
In all, 800 servers were involved in the attack
this morning generating over 120Gbps peak in the
internal network. We have 60Gbps between EU and BHS
and is what caused the congestion.Obviously it is
time to go to 2x100G on the private network between
Europe and Canada.
######################
Update:
This has been resolved

Hello,
Today we are updating some of the key components to your webhosting.

Your php version is 5.3.28 but the latest version available is 5.4.33. 
Your mysql version is 5.5.37 . The latest version is 5.6

Should your website / scripts stop working please update them to the latest version prior to contecting support. 
Should you have any issues please open a support ticket.

Best Regards
Britain Connected

this has noe been completed

Hello,
We are aware soem users are having dificulty receving emails sent from our server to a free email account with Microsoft. ( @Hotmail.com, @Hotmail.co.uk & @live.co.uk )
We are investigating the issue to see if this is a technical problem on our server or if it is with Microsoft them selfs.
We have contacted Microsft to also check they are not revoking our IP's

We will update you as soon as we have more information.

Best Regards
Britain Connected. #### This has been resolved and emails are confirmed to be reaching Microsoft servers. Best Regards Britain Connected.

Hello,
We are aware when using our shared hosting you will get the Self signed SSL error message.
This is safe to proceed past. we are currently upgrading our SSL to make sure we are as secure as we can be for our clients.
This issue should be resoved within the next 24 hours.

We will keep you updated.

Best Regards
Britain Connected.

------------------------------------
UPDATE: 22/04/14 15:55

This has now been resolved.

Regards
Britain Connected

Howdy,
our shared Hosting server  [ Zeus] is being upgraded this wuill result in some IP changes.

IF you are running IP's instead of our name servers you will need to change them to:

ns1.192.99.210.156
ns2.192.99.210.157

Should you wish to change to our name servers they are:
ns1.britainconnected.co.uk (192.99.210.156)
ns2.britainconnected.co.uk (192.99.210.157)

Best Regards
Britain Connected.

Hello,
We are updaing our Shared Hosting servers to run on IPv6 only.
You may need to update your IP's as a Reseller with your registrar, We will be updating clients with their new IP's in due corse.
Regards
Britain Connected

## Update ##
This work has begun they could be limited downtime as the server gets rebooted, we will keep you updated on the progress
Regards
Britain Connected

-- completed --